iSN Support
iSN Support Company Limited (iSN Support) enhances web businesses with our professional customer support solutions like customer support outsourcing, product knowledge-base and product issue database, etc. It is our goal to improve product quality, maximize operating efficiency and hence create values for our clients.
Quality customer service is the key to success
Crucial to successful enterprises today is a customer-centric strategy. Our professionally managed customer service team is:
- Focused and Reliable
We conscientiously learn and understand your product, and sincerely help your customers solve their problems - Flexible and Efficient
Our flexible staffing and work-shift system lowers your costs for providing professional customer services
Concentration means productivity
Your customers are going to be satisfied with the help of iSN Support while you and your team concentrate on your core business, thus we boost producitivity and create a win-win situation.
Successful cases
Travian - a major multilingual web-based game
Travian is a German browser-based game. The company extended their business to the Greater China region by partnering with iSN Support. While iSN Support now backs up Travian to run member support in Hong Kong, Macau and Taiwan, the German developers can concentrate on product development and testing.
Sooff - a local innovative-media interactive game
The interactive game platform Sooff needs to put most resources into product design and development, therefore they find outsourcing the customer support department to iSN Support an economical and effective solution.